This growing franchise organization in the remodeling industry became aware of a significant difference in revenue between top performing Franchisees and those at the bottom. They had a goal identifying and hiring individuals who share the same significant traits as those who run the most successful franchises.
The client is a small company that markets and sells prescription drugs for various diseases and wanted to continue their high level of growth. However, they were plagued with extremely high turnover rates among their sales representatives, a problem that was limiting their capacity to achieve their goals.
A Caliper client for 7 years, the company is a global leader in commercial and residential equipment. Following changes in the marketplace and new business demands, the company needed its Territory Sales Representatives, whose previous focus had solely been on power-tools sales, to begin selling parts and accessories, which had become the company’s most profitable area.
The client is an international leader in reusable endoscope technology and operating room integration solutions that has an unwavering commitment to consistently deliver exceptional levels of customer service. As such, it was very important to them to be recognized as a leader in call center customer service.
Marlin Leasing is a nationwide provider of commercial financing and depository products, specializing in innovative financial solutions for small and mid-sized businesses. They were looking to grow rapidly, and as such, they needed 60-70 top-performing sales reps quickly.
Johnson & Johnson started a year-long program called EQLD, Executive Quality Leadership Development, in order to develop future leaders for their more than one hundred key director and vice president-level positions worldwide. After that first year, they added Caliper’s Action Learning program to their process.