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Careers at Caliper

Four Great Reasons to Work for Caliper

 

Belief in Caliper

Herb with butterflies3For the past 50 years Caliper has helped more than 28,000 companies in 13 countries get clear about selecting the right people, developing the best talent and creating the organizational culture they need to succeed. The key to our success–and that of our clients–is that we start with who the individual is and determine how that person can fit into and grow with an organization. We stand firmly behind our products and believe wholeheartedly in our ability to help both individuals and companies succeed based on our job matching approach. Caliper’s premise is that skills can be taught, but you can’t teach attitude and motivation. We are proud of the work we do for our clients and the community, and we endeavor to hire only those people who share in our commitment to excellence.

 

Employee Satisfaction

Michael Caliper employees really enjoy working here. The interesting work we do, the work-life balance the company affords its employees and the feeling of camaraderie everyone shares make Caliper a great place to work. Hear what actual Caliper employees have to say: Click this link to view all the testimonials. 

 

As further proof, for the second year in a row, Caliper has received the When Work Works Award from the Families and Work Institute (FWI) and The Society for Human Resource Management (SHRM).  We have received this honor for demonstrating success in using flexibility as part of an effective workplace strategy to achieve business goals and benefWhen Work Works 2014 awardit employees by helping them meet their responsibilities on and off the job.

 

According to FWI: “As a winner, your organization ranks in the top 20% of employers nationally in terms of its programs, policies and culture for creating an effective and flexible workplace. In addition, what makes this honor so special is that your employees have confirmed this finding.”

 

 

Our Culture of Giving

GivingCulture2Caliper’s culture embraces corporate social responsibility! As one of our employees proudly reported, “when a disaster occurs, Caliper is one of the first to step up and get involved!”

 

Through company wide fundraising efforts, which tap our employees compassionate spirit and competitiveness, Caliper employees have supported global disaster relief efforts from Katrina to Japan, Joplin, and Oklahoma. Additionally, Caliper’s annual Season of Giving provides support to local soup kitchens, shelters and schools. Caliper employees are encouraged to volunteer at least 1 day per year, on Caliper, to help make their community a better place. Employees volunteer at Soup Kitchens and Homeless Shelters, and also get involved in community activities including fund raising walks/runs and the inevitable head shaving. Caliper proudly matches employee contributions to fund raising efforts whenever possible.

 

Our Benefits and Perks

worklife2Under the Caliper Cares umbrella, Caliper offers a comprehensive and competitive benefits package that provides a  wide-range of benefit options designed to meet the different needs of a diverse workforce, and their families. As such, Caliper employees are afforded a choice between a High Deductible Health Plan, where Caliper generously funds a portion of the deductible, as well as a more traditional co-pay plan. Employee contributions to the plans benchmark among the lowest in the region. Caliper offers a comprehensive dental plan, with an orthodontia benefit for dependent children, a vision plan, company provided life insurance, short and long term disability benefits, tuition reimbursement and a 401(k) savings plan, with company matching. Caliper also offers a wide variety of voluntary benefits, as well as some concierge services to enhance employee’s work/life balance.

 

Caliper’s employees enjoy extensive perks as well. Caliper subscriptions allow employees opportunities for discounts to sports and entertainment venues, car and homeowners insurance discounts and access to two credit unions.

Hear what our employees have to say

Caliper’s Current Career Openings

 

Sales Support Administrator

As a Sales Support Administrator supporting a team of top selling account  managers, this position requires an individual to be extremely organized and able to multi-task while managing/prioritizing one’s own workload. Sound project management skills are essential.

The position further requires strong customer service skills with excellent phone manner and communication skills; effective writing abilities/formatting skills with a solid working knowledge of all Microsoft Office applications – particular expertise in PowerPoint, Excel, Word, and Outlook are required. This position also requires an individual be able to work with multiple teams and to problem-solve and effectively resolve issues as they occur. 

Excellent attendance and punctuality required, Ability to get along with others is a must.

QUALIFICATIONS 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Excellent Microsoft Office skills required, including Word, PowerPoint and Excel (including pivot tables)
•Must be able to speak in a clear, articulate and professional manner. Pleasant phone manner, good grammar and strong communication skills a must.
•    Must possess high level of abstract reasoning ability in order to problem solve and make quick decisions which ensure customer and unit satisfaction.
•    Must possess excellent organization skills, be able to multi-task, plan and prioritize an ongoing, shifting work load.
•    Ability to handle pressure and work in a fast-paced, team oriented environment required.

EDUCATION and/or EXPERIENCE

•    4-6 years’ experience supporting sales teams

 

Please click here to apply or send your resume, and cover letter with salary requirements to hr@calipercorp.com

 

Desktop Support Technician

Position Summary
The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Essential Duties and Responsibilities
•    Evaluate documented resolutions and analyze trends for ways to prevent future problems.
•    Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
•    Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
•    Build rapport and elicit problem details from help desk customers.
•    Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
•    Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
•    Apply diagnostic utilities to aid in troubleshooting.
•    Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
•    Identify and learn appropriate software and hardware used and supported by the organization.
•    Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
•    Install anti-virus software.
•    Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
•    Test fixes to ensure problem has been adequately resolved.
•    Perform post-resolution follow-ups to help requests.
•    Develop help sheets and frequently asked questions lists for end users.

Formal Education & Certification
•    1 – 3 years’ experience in the field of computer science and/or 1-3 years equivalent work experience; College degree desirable but not required
•    Certifications a plus

Knowledge & Experience
•    Experience with desktop and Microsoft desktop operating systems ;
•    Experience with basic networking concepts including switching, printing, and pc peripherals
•    Extensive application support experience with MSOffice.
•    Good understanding of the organization’s goals and objectives.
•    Exceptional written and oral communication skills.
•    Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
•    Strong documentation skills.
•    Develop knowledge of Caliper’s Pivotal eRelationship software

Personal Attributes
•    Ability to conduct research into a wide range of computing issues as required.
•    Ability and willingness to take initiative
•    Ability to absorb and retain information quickly.
•    Ability to present ideas in user-friendly language.
•    Highly self-motivated and directed. , ability to work independently or with minimum supervision,
•    Keen attention to detail.
•    Proven analytical and problem-solving abilities.
•    Ability to effectively prioritize and execute tasks in a high-pressure environment.
•    Exceptional customer service orientation.
•    Experience working in a team-oriented, collaborative environment.
•    Ability to get along with others.

 

Please click here to apply, or send your resume, and cover letter with salary requirements to hr@calipercorp.com.

Caliper’s Current Career Openings

 

 

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